When you book online with Spitzbergen Reisen AS or one of its affiliated websites, you will be asked to provide details of the main passenger, i.e. to give your name, address, phone number and email address. In addition, you must provide the full names and dates of birth of all travelling passengers. This information is used by us to help us process your booking. Furthermore, your name and travel data will be passed on to the airline and shipping companies if tickets are purchased. Please note that your information may later also be passed on to certain government organisations if this is required by law.
As part of the booking transaction we will (be able to) collect payment details from you, including your credit card details. Spitzbergen Reisen AS will only use this information to receive payment for the services rendered, and your credit card data will subsequently be removed from the servers again. On certain occasions we will contact you by phone to confirm these details. Spitzbergen Reisen AS will never request your payment details by email and we strongly ask you not to send such information by email.
All personal information provided via the internet is protected by Secure Socket Layer (SSL) technology in order to guarantee your privacy and a secure transmission. Your information is stored on secure file servers that are protected by industry-standard firewalls. The data is backed up on secondary servers and tape backups. You can contact us at any time at info@spitzbergen-reisen.no or by phone on +47 952 000 55 to enquire about the details we have stored about you.
Personal data transmitted to us via this website is used for the purposes stated in this privacy policy.
We may use your personal information to:
- improve your browsing experience by personalising the website.
- provide you with the services purchased through our website.
- send you statements and invoices and collect payments from you.
- send you email notifications that you have expressly requested.
- send you our newsletter and other messages about Spitzbergen Reisen AS that may be of interest to you, if you have registered for such information by email or by other means. (You can unsubscribe from our newsletter again at any time).
- deal with enquiries and complaints made by you or about you in connection with the website.
- keep the website secure and prevent fraud.
Spitzbergen Reisen AS will only pass on personal information to third parties if this is necessary for a booking.
Spitzbergen Reisen AS has a newsletter service that requires your email address for registration. Your email address is only used to market useful information about the services and offers of Spitzbergen Reisen AS. We will not rent, sell or pass on your email address to third parties. You can unsubscribe from our email service at any time by sending us an email to info@spitzbergen-reisen.no or by using the unsubscribe function directly (below) in the newsletter.
We take appropriate technical and organisational measures to prevent the loss, misuse or alteration of the personal data you provide.
All personal information you provide to us via the internet is protected by Secure Socket Layer (SSL) and additionally by password and firewall.
However, due to the inherent nature of the internet, we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and your user data confidential. We will never ask you for your password.
Cookies are small digital signature files that are stored by your web browser and make it possible to record your preferences when visiting the website. They can also be used to track your repeated visits to our websites.
We may use both "session cookies" and "permanent" cookies on the website. Session cookies are deleted from your computer when you close the browser. Permanent (persistent) cookies remain stored on your computer until they are deleted or until they reach a certain expiry date.
We will use the session cookies to:
- learn how you navigate on our website
- prevent fraud and increase the security of the website
This website uses the visitor-action pixel from Meta for conversion measurement. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Meta, however, the collected data is also transferred to the USA and to other third countries. This makes it possible to track the behaviour of site visitors after they have been redirected to the provider's website by clicking on a Meta advertisement. This allows the effectiveness of the Meta advertisements to be evaluated for statistical and market research purposes and future advertising measures to be optimised.
The collected data is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible and Meta can use the data for its own advertising purposes in accordance with the Meta data usage policy. This enables Meta to display advertisements on Meta pages as well as outside of Meta. This use of the data cannot be influenced by us as the site operator.
The use of Meta Pixel is based on Art. 6 (1) lit. f GDPR. The website operator has a legitimate interest in effective advertising measures including social media. If a corresponding consent has been requested (e.g. consent to the storage of cookies), the processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR; the consent can be revoked at any time. The data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381. In Meta's privacy policy you can find further information on the protection of your privacy: https://de-de.facebook.com/about/privacy/. You can also deactivate the "Custom Audiences" remarketing function in the settings for advertisements at https://www.facebook.com/ads/setup/?entry_product=ad_settings_screen. To do so, you must be logged in to a Meta service such as Facebook or Instagram. If you do not have an account, you can deactivate usage-based advertising from Meta on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.
We use Google Analytics to track the number of visitors and their behaviour on our website.
- For reasons of system administration, i.e. to resolve errors on the site.
- For planning purposes, i.e. to monitor the effectiveness of campaigns and to track the most visited destinations.
The website of Spitzbergen Reisen AS may contain links to other websites for reasons of user-friendliness. However, once you click on a link and have left our website, you should note that we have no control over that website. Therefore we are not responsible for the protection of information you provide when visiting such a website. Please make sure that you read the privacy policy applicable to the website in question before providing personal data.
The General Data Protection Regulation is a regulation in Norwegian law that aims to protect the privacy of all citizens of Norway.
If you have a complaint or doubt regarding the use of your information or the policy, do not hesitate to contact us.
Contact
- Email: info@spitzbergen-reisen.no
- For the attention of: Data Protection Officer
- Address: Postboks 75, 9171 Longyearbyen (Norway)
- Phone: +47 952 000 55
We will answer your enquiries and complaints within 30 days.
We reserve the right to update the privacy policy from time to time and may make changes to our existing policy. If we do so, the updated version will be uploaded to the website. We greatly appreciate it and would like to encourage you to fulfil your responsibility to check in from time to time in order to stay up to date and remain informed about the latest provisions and conditions of the policy. Frequent check-ins on the privacy policy page minimise any resentment that may arise if you feel that your privacy is being or has been violated.
Last updated on 29 November 2020
Contact
+47 952 000 55
info@spitzbergen-reisen.no
